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        <title>JT Group Multi-Channel Communication Suite</title>
        <link>https://status.jtsms.co.uk/rss</link>
        <description><![CDATA[Status Feed]]></description>
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                                                                <language>en</language>
        <lastBuildDate>Sun, 19 Apr 2026 16:34:01 +0000</lastBuildDate>
                <item>
            <title><![CDATA[JT Group Multi-Channel Communication Suite - Notice of Planned Service Maintenance - POSTPONED]]></title>
                        <link>https://status.jtsms.co.uk/incident/60/</link>
            <guid isPermaLink="true">https://status.jtsms.co.uk/incident/60/</guid>
            <description><![CDATA[Hello,  

We are writing to inform you that the upcoming maintenance window on the JT Group Multi-Channel Communication Suite has been postponed. 


Original Date/Time: 30/04/2026 - 1:00 AM UTC

New Date/Time: 18/06/2026 - 1:00 AM UTC



Best wishes,  
JT Group Multi-Channel Communication Suite Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">JT Group Multi-Channel Communication Suite</dc:creator>
            <pubDate>Fri, 17 Apr 2026 10:47:33 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[JT Group Multi-Channel Communication Suite - Notice of Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.jtsms.co.uk/incident/58/</link>
            <guid isPermaLink="true">https://status.jtsms.co.uk/incident/58/</guid>
            <description><![CDATA[Hello,  


We would like to inform you that the system has been restored, and the service is fully recovered.  


Event description: Service outage impacting international SMS delivery.
 
 
Impacted Services:  A subset of SMS international traffics.
 
 
Start time: 2026-04-09 01:35 UTC
 
 
End time: 2026-04-09 03:10 UTC
 

A fix has been implemented by our downstream provider, and all previously impacted services have now been fully restored.
 
 
We are continuing to investigate the cause of this incident, including further analysis in collaboration with our vendors, to ensure appropriate preventative measures are in place.



Best wishes,
JT Group Multi-Channel Communication Suite]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">JT Group Multi-Channel Communication Suite</dc:creator>
            <pubDate>Thu, 09 Apr 2026 03:24:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[JT Group Multi-Channel Communication Suite - Notice of Service Impacting Issue - INITIAL]]></title>
                        <link>https://status.jtsms.co.uk/incident/57/</link>
            <guid isPermaLink="true">https://status.jtsms.co.uk/incident/57/</guid>
            <description><![CDATA[Hello,  

We are currently experiencing issues on JT Group Multi-Channel Communication Suite platform.  


Event description: An issue is currently affecting international traffic across all Soprano brands.


Impacted Services: A subset of SMS international traffic
 
 
Start time: 2026-04-09 01:35 UTC


Our engineers are working to resolve the issue as soon as possible and we will be in touch with an update very soon.  

Best Regards,  
JT Group Multi-Channel Communication Suite Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">JT Group Multi-Channel Communication Suite</dc:creator>
            <pubDate>Thu, 09 Apr 2026 02:17:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[JT Group Multi-Channel Communication Suite - Network / Supplier Notification - RESOLVED]]></title>
                        <link>https://status.jtsms.co.uk/incident/56/</link>
            <guid isPermaLink="true">https://status.jtsms.co.uk/incident/56/</guid>
            <description><![CDATA[Hello,


We would like to inform you that Operator fixed their issue and the service is fully recovered.  


Impacted Services: SMS and Delivery receipts


Best wishes,  
JT Group Multi-Channel Communication Suite]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">JT Group Multi-Channel Communication Suite</dc:creator>
            <pubDate>Sat, 07 Mar 2026 11:18:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[JT Group Multi-Channel Communication Suite - Network / Supplier Notification - INITIAL]]></title>
                        <link>https://status.jtsms.co.uk/incident/55/</link>
            <guid isPermaLink="true">https://status.jtsms.co.uk/incident/55/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you that one of our suppliers is currently experiencing an issue on their platform. The operator is working to solve the issue to restore the affected services as fast as possible.  


Type: Operator Service Impairment  


Impacted Services: SMS and Delivery receipts


Customer Impact: Delayed SMS (MT/MO), Delayed Delivery Receipts, Missing Delivery Receipts


Best wishes,  
JT Group Multi-Channel Communication Suite]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">JT Group Multi-Channel Communication Suite</dc:creator>
            <pubDate>Sat, 07 Mar 2026 09:19:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[JT Group Multi-Channel Communication Suite - Notice of Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.jtsms.co.uk/incident/54/</link>
            <guid isPermaLink="true">https://status.jtsms.co.uk/incident/54/</guid>
            <description><![CDATA[Hello,  


We would like to inform you that we have completed our investigation and determined there was no any impact to customers.  We will close this incident as resolved.


Best wishes,
JT Group Multi-Channel Communication Suite]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">JT Group Multi-Channel Communication Suite</dc:creator>
            <pubDate>Thu, 05 Feb 2026 16:08:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[JT Group Multi-Channel Communication Suite - Notice of Service Impacting Issue - UPDATE]]></title>
                        <link>https://status.jtsms.co.uk/incident/53/</link>
            <guid isPermaLink="true">https://status.jtsms.co.uk/incident/53/</guid>
            <description><![CDATA[Hello,  

The team identified the cause of the issue and is continuing to investigate further to resolve the issue.


Best wishes,  
JT Group Multi-Channel Communication Suite Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">JT Group Multi-Channel Communication Suite</dc:creator>
            <pubDate>Thu, 05 Feb 2026 12:56:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[JT Group Multi-Channel Communication Suite - Notice of Service Impacting Issue - INITIAL]]></title>
                        <link>https://status.jtsms.co.uk/incident/52/</link>
            <guid isPermaLink="true">https://status.jtsms.co.uk/incident/52/</guid>
            <description><![CDATA[Hello,  

Our monitoring detected an issue causing a small number of messages to experience delay in delivery.  We have started investigating and we will provide further updates soon. 


Best Regards,  
JT Group Multi-Channel Communication Suite Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">JT Group Multi-Channel Communication Suite</dc:creator>
            <pubDate>Thu, 05 Feb 2026 11:56:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[JT Group Multi-Channel Communication Suite - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.jtsms.co.uk/incident/51/</link>
            <guid isPermaLink="true">https://status.jtsms.co.uk/incident/51/</guid>
            <description><![CDATA[Hello,


The planned maintenance on the  JT Group Multi-Channel Communication Suite platform is now complete. A rollback was required, and the platform is currently operating as expected. We are continuing to validate the event and will provide further updates should any unexpected issues arise.
 
 
Maintenance start time: 05/02/2026 - 01:00 am GMT
Maintenance end time: 05/02/2026 - 05:00 am GMT

Impact: No Services were impacted. 


Best regards,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">JT Group Multi-Channel Communication Suite</dc:creator>
            <pubDate>Thu, 05 Feb 2026 05:04:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[JT Group Multi-Channel Communication Suite - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.jtsms.co.uk/incident/50/</link>
            <guid isPermaLink="true">https://status.jtsms.co.uk/incident/50/</guid>
            <description><![CDATA[Hello,  

We are writing to inform you that we will start maintenance work within a few minutes on the JT Group Multi-Channel Communication Suite.

Our Engineers will notify you after the work has been completed.  

Best wishes,  
JT Group Multi-Channel Communication Suite Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">JT Group Multi-Channel Communication Suite</dc:creator>
            <pubDate>Thu, 05 Feb 2026 00:50:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[JT Group Multi-Channel Communication Suite - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.jtsms.co.uk/incident/47/</link>
            <guid isPermaLink="true">https://status.jtsms.co.uk/incident/47/</guid>
            <description><![CDATA[Hello,  

We are writing to inform you we will be performing maintenance work on the JT Group Multi-Channel Communication Suite.  


Description: Release of new Software version with patches and enhancements.  


Maintenance start time: 05/02/2026 - 01:00 am GMT
Maintenance end time: 05/02/2026 - 05:00 am GMT


Impact: No Service Impact is expected. 

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@eu.sopranodesign.com  


Best wishes,  
JT Group Multi-Channel Communication Suite Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">JT Group Multi-Channel Communication Suite</dc:creator>
            <pubDate>Thu, 29 Jan 2026 11:48:04 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[JT Group Multi-Channel Communication Suite - Notice of Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.jtsms.co.uk/incident/48/</link>
            <guid isPermaLink="true">https://status.jtsms.co.uk/incident/48/</guid>
            <description><![CDATA[Hello,


We experienced an issue that caused delay in the delivery of sms messages onJT Group Multi-Channel Communication Suite platform. The issue seemed to have been resolved and our engineers are continuously monitoring.


Event description: SMS processing delay


Impacted Services: SMS - MT (API, WEB SMS)


Best Regards,  
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">JT Group Multi-Channel Communication Suite</dc:creator>
            <pubDate>Thu, 29 Jan 2026 08:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[JT Group Multi-Channel Communication Suite - Notice of Service Impacting Issue - RESOLVED]]></title>
                        <link>https://status.jtsms.co.uk/incident/49/</link>
            <guid isPermaLink="true">https://status.jtsms.co.uk/incident/49/</guid>
            <description><![CDATA[Hello,


We would like to inform that the system has been restored and the service is fully recovered


Event description: SMS processing delay


Impacted Services: SMS - MT (API, WEB SMS)


Start time: 29/01/2026 - 08:00 AM UTC

End time:  29/01/2026 - 12:05 PM UTC


Best wishes,
Smart Messaging Tailored Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">JT Group Multi-Channel Communication Suite</dc:creator>
            <pubDate>Thu, 29 Jan 2026 08:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[JT Group Multi-Channel Communication Suite - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.jtsms.co.uk/incident/46/</link>
            <guid isPermaLink="true">https://status.jtsms.co.uk/incident/46/</guid>
            <description><![CDATA[Hello,  

We are writing to inform you we will be performing maintenance work on the JT Group Multi-Channel Communication Suite.  


Description: Release of new Software version with patches and enhancements.  

Certificate change on the 12th Dec for JTSMS (PCR-7039) and t-mmp.com (PCR-7038)

Maintenance start time: UTC 12/12/2025 - 12:00 am
Maintenance end time: UTC 12/12/2025 - 12:30 am


Impact: No Service Impact is expected.


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@eu.sopranodesign.com  


Best wishes,  
JT Group Multi-Channel Communication Suite Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">JT Group Multi-Channel Communication Suite</dc:creator>
            <pubDate>Mon, 01 Dec 2025 11:29:53 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[JT Group Multi-Channel Communication Suite - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.jtsms.co.uk/incident/45/</link>
            <guid isPermaLink="true">https://status.jtsms.co.uk/incident/45/</guid>
            <description><![CDATA[Hello,  


We would like to inform you that we have completed the maintenance work on the JT Group Multi-Channel Communication Suite platform.  
 
Maintenance start time: 16/10/2025 - 01:00 am UTC  

Maintenance end time: 16/10/2025 - 02:52 am UTC  


Impact: No Services were impacted.   

Best wishes,  
JT Group Multi-Channel Communication Suite Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">JT Group Multi-Channel Communication Suite</dc:creator>
            <pubDate>Thu, 16 Oct 2025 02:52:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[JT Group Multi-Channel Communication Suite - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.jtsms.co.uk/incident/44/</link>
            <guid isPermaLink="true">https://status.jtsms.co.uk/incident/44/</guid>
            <description><![CDATA[Hello,  

We are writing to inform you that we will start maintenance work within a few minutes on the JT Group Multi-Channel Communication Suite.

Our Engineers will notify you after the work has been completed.  

Best wishes,  
JT Group Multi-Channel Communication Suite Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">JT Group Multi-Channel Communication Suite</dc:creator>
            <pubDate>Thu, 16 Oct 2025 00:55:33 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[JT Group Multi-Channel Communication Suite - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.jtsms.co.uk/incident/43/</link>
            <guid isPermaLink="true">https://status.jtsms.co.uk/incident/43/</guid>
            <description><![CDATA[Hello,  

We are writing to inform you we will be performing maintenance work on the JT Group Multi-Channel Communication Suite.  


Description: Release of new Software version with patches and enhancements.  


Maintenance start time: 16/10/2025 - 01:00 AM UTC


Maintenance end time: 16/10/2025 - 05:00 AM UTC


Impact: No Service Impact is expected.   


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@eu.sopranodesign.com  


Best wishes,  
JT Group Multi-Channel Communication Suite Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">JT Group Multi-Channel Communication Suite</dc:creator>
            <pubDate>Thu, 02 Oct 2025 12:18:27 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[JT Group Multi-Channel Communication Suite - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.jtsms.co.uk/incident/42/</link>
            <guid isPermaLink="true">https://status.jtsms.co.uk/incident/42/</guid>
            <description><![CDATA[Hello,  


We would like to inform you that we have completed the maintenance work on the JT Group Multi-Channel Communication Suite platform.  
 
Maintenance start time: 25/08/2025 - 01:00 UTC  

Maintenance end time: 25/08/2025 - 02:25 UTC  


Impact: No Services were impacted.

Best wishes,  
JT Group Multi-Channel Communication Suite Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">JT Group Multi-Channel Communication Suite</dc:creator>
            <pubDate>Mon, 25 Aug 2025 03:51:04 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[JT Group Multi-Channel Communication Suite - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.jtsms.co.uk/incident/41/</link>
            <guid isPermaLink="true">https://status.jtsms.co.uk/incident/41/</guid>
            <description><![CDATA[Hello,  

We are writing to inform you that we will start maintenance work within a few minutes on the JT Group Multi-Channel Communication Suite.

Our Engineers will notify you after the work has been completed.  

Best wishes,  
JT Group Multi-Channel Communication Suite Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">JT Group Multi-Channel Communication Suite</dc:creator>
            <pubDate>Mon, 25 Aug 2025 00:58:35 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[JT Group Multi-Channel Communication Suite - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.jtsms.co.uk/incident/40/</link>
            <guid isPermaLink="true">https://status.jtsms.co.uk/incident/40/</guid>
            <description><![CDATA[Hello,  

We are writing to inform you we will be performing maintenance work on the JT Group Multi-Channel Communication Suite.  


Description: 2 of 2 BCP Failback   


Maintenance start time: 25/08/2025 - 1:00 am UTC
Maintenance end time: 25/08/2025 - 5:00 am UTC


Impact: No Service Impact is expected. 


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@eu.sopranodesign.com  


Best wishes,  
JT Group Multi-Channel Communication Suite Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">JT Group Multi-Channel Communication Suite</dc:creator>
            <pubDate>Mon, 11 Aug 2025 15:23:51 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[JT Group Multi-Channel Communication Suite - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.jtsms.co.uk/incident/39/</link>
            <guid isPermaLink="true">https://status.jtsms.co.uk/incident/39/</guid>
            <description><![CDATA[Hello,  

We are writing to inform you we will be performing maintenance work on the JT Group Multi-Channel Communication Suite.  


Description: 1of 2 BCP Failover 


Maintenance start time: 22/08/2025 - 1:00 am UTC
Maintenance end time: 22/08/2025 - 5:00 am UTC  


Impact: No Service Impact is expected.  


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@eu.sopranodesign.com  


Best wishes,  
JT Group Multi-Channel Communication Suite Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">JT Group Multi-Channel Communication Suite</dc:creator>
            <pubDate>Mon, 11 Aug 2025 15:15:08 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[JT Group Multi-Channel Communication Suite - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.jtsms.co.uk/incident/38/</link>
            <guid isPermaLink="true">https://status.jtsms.co.uk/incident/38/</guid>
            <description><![CDATA[Hello,  

We are writing to inform you we will be performing maintenance work on the JT Group Multi-Channel Communication Suite.  



Description: 1 of 2 BCP Failover


Maintenance start time: 24/07/2025 - 01:00am GMT 

Maintenance end time: 24/07/2025 - 05:00am GMT 


Impact: No Service Impact is expected. 

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@eu.sopranodesign.com  


Best wishes,  
JT Group Multi-Channel Communication Suite Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">JT Group Multi-Channel Communication Suite</dc:creator>
            <pubDate>Thu, 10 Jul 2025 18:30:05 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[JT Group Multi-Channel Communication Suite - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.jtsms.co.uk/incident/37/</link>
            <guid isPermaLink="true">https://status.jtsms.co.uk/incident/37/</guid>
            <description><![CDATA[Hello,  

We are writing to inform you we will be performing maintenance work on the JT Group Multi-Channel Communication Suite.  


Description: Release of new Software version with patches and enhancements.  


Maintenance start time: 24/04/2025 - 01:00 am CET  

Maintenance end time: 24/04/2025 - 05:00 am CET  


Impact: No Service Impact is expected. 


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@eu.sopranodesign.com  


Best wishes,  
JT Group Multi-Channel Communication Suite Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">JT Group Multi-Channel Communication Suite</dc:creator>
            <pubDate>Mon, 07 Apr 2025 14:46:19 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[JT Group Multi-Channel Communication Suite - Notice of Planned Service Maintenance - BCP Testing step 1 of 2]]></title>
                        <link>https://status.jtsms.co.uk/incident/36/</link>
            <guid isPermaLink="true">https://status.jtsms.co.uk/incident/36/</guid>
            <description><![CDATA[Hello,  


We are writing to inform you we will be performing maintenance work on the JT Group Multi-Channel Communication Suite: failover to the disaster recovery (DR) site. We expect the maintenance activity will result in a downtime of approximately 20 minutes. See the summary below for further details.  


Description: We are performing a failover test of our infrastructure. After running the system on the DR site for 3 days and once the failover test is complete, we will switch back to the previous configuration (failback). On this first stage our primary site will be switched secondary and our DR site will be acting as primary. This failover should cause a disruption of services for approximately 20 minutes.  


Maintenance start time: 28/03/2018 - 01:00 am] GMT  
Maintenance end time: 28/03/2018 - 05:00 am] GMT  


Impact: All services for approximately 20 minutes during the first hour. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during the downtime.  


We apologise for any inconveniences this may cause and we will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@eu.sopranodesign.com.  


Best wishes,  
JT Group Multi-Channel Communication Suite Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">JT Group Multi-Channel Communication Suite</dc:creator>
            <pubDate>Thu, 13 Mar 2025 10:50:35 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[JT Group Multi-Channel Communication Suite - Notice of Planned Service Maintenance - FINAL]]></title>
                        <link>https://status.jtsms.co.uk/incident/35/</link>
            <guid isPermaLink="true">https://status.jtsms.co.uk/incident/35/</guid>
            <description><![CDATA[Hello,   

We would like to inform you that we have completed the maintenance work on the JT Group Multi-Channel Communication Suite platform.  
 
Maintenance start time:  28/03/2018 - 01:00 am] UTC  

Maintenance end time: 28/03/2018 - 05:00 am] UTC  


Impact: No Services were impacted. [that's what is expected but IF ANY, Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes]  

Best wishes,  
JT Group Multi-Channel Communication Suite Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">JT Group Multi-Channel Communication Suite</dc:creator>
            <pubDate>Thu, 13 Mar 2025 10:38:52 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[JT Group Multi-Channel Communication Suite - Notice of Planned Service Maintenance - START]]></title>
                        <link>https://status.jtsms.co.uk/incident/34/</link>
            <guid isPermaLink="true">https://status.jtsms.co.uk/incident/34/</guid>
            <description><![CDATA[Hello,   

We are writing to inform you that we will start maintenance work within a few minutes on the JT Group Multi-Channel Communication Suite.
Our Engineers will notify you after the work has been completed.  

Best wishes,  
JT Group Multi-Channel Communication Suite Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">JT Group Multi-Channel Communication Suite</dc:creator>
            <pubDate>Thu, 13 Mar 2025 10:38:28 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[JT Group Multi-Channel Communication Suite - Notice of Planned Service Maintenance]]></title>
                        <link>https://status.jtsms.co.uk/incident/33/</link>
            <guid isPermaLink="true">https://status.jtsms.co.uk/incident/33/</guid>
            <description><![CDATA[Hello,   

We are writing to inform you we will be performing maintenance work on the JT Group Multi-Channel Communication Suite.  


Description: Release of new Software version with patches and enhancements.  


Maintenance start time: 13/03/2025 - 01:00 am UTC  
Maintenance end time: 13/03/2025 - 01:00 am UTC   


Impact: No Service Impact is expected. [IF EXPECTED, Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes]  


We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@eu.sopranodesign.com  


Best wishes,  
JT Group Multi-Channel Communication Suite Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">JT Group Multi-Channel Communication Suite</dc:creator>
            <pubDate>Thu, 13 Mar 2025 10:38:14 +0000</pubDate>
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