Hello,

The team identified the cause of the issue and is continuing to investigate further to resolve the issue.

Best wishes,
JT Group Multi-Channel Communication Suite Team

Hello,

Our monitoring detected an issue causing a small number of messages to experience delay in delivery. We have started investigating and we will provide further updates soon.

Best Regards,
JT Group Multi-Channel Communication Suite Team

Hello,

We are writing to inform you that we will start maintenance work within a few minutes on the JT Group Multi-Channel Communication Suite.

Our Engineers will notify you after the work has been completed.

Best wishes,
JT Group Multi-Channel Communication Suite Team

Hello,

The planned maintenance on the JT Group Multi-Channel Communication Suite platform is now complete. A rollback was required, and the platform is currently operating as expected. We are continuing to validate the event and will provide further updates should any unexpected issues arise.

Maintenance start time: 05/02/2026 - 01:00 am GMT Maintenance end time: 05/02/2026 - 05:00 am GMT

Impact: No Services were impacted.

Best regards,
Smart Messaging Tailored Team