Hello,
We are writing to inform you we will be performing maintenance work on the JT Group Multi-Channel Communication Suite: failover to the disaster recovery (DR) site. We expect the maintenance activity will result in a downtime of approximately 20 minutes. See the summary below for further details.
Description: We are performing a failover test of our infrastructure. After running the system on the DR site for 3 days and once the failover test is complete, we will switch back to the previous configuration (failback). On this first stage our primary site will be switched secondary and our DR site will be acting as primary. This failover should cause a disruption of services for approximately 20 minutes.
Maintenance start time: 28/03/2018 - 01:00 am] GMT
Maintenance end time: 28/03/2018 - 05:00 am] GMT
Impact: All services for approximately 20 minutes during the first hour. While inbound messages will be queued by the operator, outbound messages will not be processed and will result in failure during the downtime.
We apologise for any inconveniences this may cause and we will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@eu.sopranodesign.com.
Best wishes,
JT Group Multi-Channel Communication Suite Team
