Hello,

We are writing to inform you we will be performing maintenance work on the JT Group Multi-Channel Communication Suite.

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 05/02/2026 - 01:00 am GMT Maintenance end time: 05/02/2026 - 05:00 am GMT

Impact: No Service Impact is expected.

We will email you at the beginning and end of the maintenance period. If you have any questions or concerns, please contact our support team at support@eu.sopranodesign.com

Best wishes,
JT Group Multi-Channel Communication Suite Team

Hello,

We experienced an issue that caused delay in the delivery of sms messages onJT Group Multi-Channel Communication Suite platform. The issue seemed to have been resolved and our engineers are continuously monitoring.

Event description: SMS processing delay

Impacted Services: SMS - MT (API, WEB SMS)

Best Regards,
Smart Messaging Tailored Team